Terms of Use

1. Who we are and how to reach us

Purposeful Miles is operated by Purposeful Miles Limited, registered in England and Wales, company number 16125977. Email hello@purposefulmiles.com for anything at all, including complaints. Our registered office address is on the public register at Companies House.

2. What the platform does

You log the miles you run, walk or ride — by hand, or by connecting Strava. Those miles earn badges, count towards challenges, and can count towards a pledge a company has made to a charity. We are a record of activity and a route to a pledge. Some club challenges have an entry fee, which you pay by card through Stripe (see section 3A). Apart from that, we do not hold or move your money.

3. Free to use, with paid club challenges

Your account is free. There is no membership fee and no subscription. Some challenges run with a sports club or community group carry a one-off entry fee, shown on the challenge page and at checkout before you pay. That price is the full amount you pay. Nothing renews and nothing is charged again.

3A. Paid club challenges

• What you are buying: one entry to the named challenge — a place on its leaderboard in the app, and the ability to log miles towards its distance between its start and end dates.
• Who you are buying from: Purposeful Miles Limited, not the club. Where the challenge page says part of each entry goes to the club, we pay that amount to the club after your entry is confirmed. The club is not responsible for your entry or for refunds.
• Payment: card payments are processed by Stripe. We never see or store your card details. Your entry is confirmed once Stripe tells us the payment has gone through.
• Your right to cancel: you can cancel and get a full refund if you ask within 14 days of entering and before you have logged any miles to the challenge. Email hello@purposefulmiles.com from the address you entered with. Once you have logged miles to it you have used the entry, and it is not refundable unless something has gone wrong on our side.
• If we cancel: if we or the club cancel a challenge before it ends, everyone who paid gets a full refund.
• How refunds are paid: back to the card you paid with, within 14 days of us agreeing the refund. Your bank may take a few more days to show it.
• Fair play: the rules in section 5 apply. Miles that fail our checks do not count, and having paid to enter does not entitle you to a refund if your miles are excluded for breaking those rules.

4. Your account

• You must be 16 or over to create an account.
• You must be 18 or over to enter a paid challenge.
• Give us accurate details and keep your sign-in secure. You are responsible for what happens under your account.
• One account per person.
• You can download your data or delete your account at any time from your profile page.

5. Miles, pledges and donations

A company sets its own rate when it makes a pledge, so there is no standard per-mile amount and we never promise one. What a charity receives depends on the pledge behind it, the miles actually logged in the period, and any cap the company set. We record what is pledged and what has been paid, and we show both.

Only genuine activity counts. Logged miles may be excluded from leaderboards and from a pledge where our checks suggest they are not real — an impossible speed, a duplicate of an activity already logged, or a distance outside plausible limits.

6. What you post

You keep ownership of what you write in the community. By posting it you give us permission to display it on the platform. Do not post anything you do not have the right to share.

7. What is not allowed

• Illegal content, or content that encourages a criminal offence.
• Abuse, harassment, threats, or hatred directed at a person or group.
• Content that is sexual, violent or otherwise harmful to children, or that is intended to reach them.
• Content that promotes self-harm, suicide or an eating disorder.
• Someone else's personal information, or impersonating another person.
• Spam, advertising, scams, or links intended to deceive.
• Logging activity you did not do, or otherwise misrepresenting your miles.

8. How we enforce it

A member's first post is reviewed by a moderator before it appears. After that, posts appear immediately and are moderated when they are reported or when we notice a problem.

Where something breaks the rules above we may hide it, remove it, or suspend or close the account behind it. We record who made the decision and why, and we tell the author what happened. If you think we got it wrong, reply to us at hello@purposefulmiles.com and a person will look at it again.

9. Reporting something

Every post and reply has a report control. Tell us what is wrong with it and we will look. If something on the platform presents an immediate risk to someone's safety, contact the emergency services first, then tell us at hello@purposefulmiles.com so we can act quickly.

10. Connected services

Connecting Strava is optional and is governed by Strava's own terms as well as these. You can disconnect at any time, from your integrations page or from Strava, and we stop receiving your activities immediately. We show your Strava activity data to you; we do not publish it to other members.

11. Our content

The platform, its design and its content belong to Purposeful Miles Limited or its licensors. You may not copy, reproduce or redistribute it without our written consent. That does not affect what you own in your own posts and activities.

12. Availability

We will try to keep the platform working and available, but we do not promise it will be uninterrupted or error-free. We may change, suspend or withdraw features, and we will give notice where a change matters to you.

13. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, we are not liable for losses that were not foreseeable, for business losses, or for the acts of a company, charity or connected service you deal with through the platform. Exercise carries risk and the decision to run, walk or ride is yours: please take sensible advice about your own health.

14. Ending it

You can close your account whenever you like, from your profile page. We may suspend or close an account that breaks these terms, and we will tell you why. Closing an account does not delete the record of donations pledged or paid, or of challenge entries paid for, which we must keep for seven years.

15. Changes to these terms

We may update these terms. The date at the top shows when they last changed, and where a change matters to you we will tell you directly rather than relying on you noticing.

16. Law and where disputes are heard

These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the United Kingdom, you keep the protection of your local law and may bring proceedings in the courts of the nation where you live; otherwise the English courts have jurisdiction.